Thank you for visiting and shopping at Cedar Canoe
All orders are processed within 1–3 business days of receipt.

We offer a $20 flat rate shipping across Canada. We currently do not ship internationally.

*Free Shipping* on orders of $50 or more.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages
If you receive a damaged package with a broken product inside, send us a photo and we will ship the replacement product or provide a refund for the damaged item.

Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by our Carriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Cedar Canoe will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Alert us at cedarcanoecandles@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.